Returns & Exchanges

Returns

We operate 30 days return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The return must be authorised by us, therefore please obtain authorisation by contacting us.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition or has been used, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 working days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If the payment has been made through PayPal, please check your account again as in rare case it may take 2 to 3 days for the refund to complete.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@belgraviamarble.co.uk or click here.

 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at customerservice@belgraviamarble.co.uk or to contact us click here to make arrangement.

Please obtain the return authorisation and shipping address by contacting us.

You will be responsible for paying for your own shipping costs for returning your item unless pre-arranged with us.

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